Frequently Asked Questions (FAQ)
Welcome to Lazento! Below you’ll find answers to the most common questions about our products, orders, shipping, returns, and more. If you have any additional concerns, feel free to contact our support team.
1. What kind of clothing do you offer?
We specialize in women’s fashion designed for everyday elegance and comfort. Our collections include dresses, tops, bottoms, outerwear, loungewear, and seasonal essentials. Whether you’re looking for something casual, professional, or trendy, we aim to provide versatile pieces that suit all occasions.
2. How do I choose the right size?
Each product page includes a detailed size guide to help you find your best fit. We recommend checking the measurements carefully before purchasing, especially if you’re between sizes. If you’re unsure, our customer service team can assist you with personalized recommendations.
3. Do you ship internationally?
Yes, we offer worldwide shipping to most countries. Shipping times and costs vary depending on your location. You can see an estimated delivery time and shipping cost during the checkout process.
4. How long will it take to receive my order?
We typically process orders within 1–3 business days. Once shipped, delivery times are usually as follows:
- Domestic (within the region): 4–7 business days
- International: 7–15 business days
Please note that delays may occur during peak seasons or due to customs processing.
5. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package directly on our website or through the courier’s tracking page.
6. What payment methods do you accept?
We accept a variety of secure payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other localized payment options depending on your region.
7. Can I change or cancel my order after placing it?
We strive to process orders quickly, so changes or cancellations are only possible within a short window. If you need to make a change, please contact us as soon as possible. If the order has already been processed or shipped, we won’t be able to make modifications, but you may still return the item once received.
8. What is your return and exchange policy?
We offer a hassle-free return policy within 14 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.
- Refunds: Once we receive and inspect your return, we’ll issue a refund to your original payment method.
- Exchanges: If you need a different size or color, please contact us to arrange an exchange.
Note: Final sale items and certain intimate apparel are non-returnable due to hygiene reasons.
9. Do you restock sold-out items?
Popular styles may be restocked depending on demand and availability. If you see an item out of stock, we recommend signing up for restock notifications directly on the product page.
10. Are your photos and descriptions accurate?
Yes. We do our best to provide clear, high-quality images and accurate descriptions for every item. However, due to lighting and screen settings, colors may appear slightly different in person.
11. Is your website secure for online shopping?
Absolutely. Our website uses secure SSL encryption to protect your personal and payment information. Your privacy and security are our top priorities.
12. How do I contact customer support?
You can reach us via email at support@lazento.shop. Our team typically responds within 24 hours during business days. We’re here to help with product questions, order issues, returns, or anything else you may need.
Thank you for shopping at Lazento – where confidence meets comfort, one outfit at a time.